Last updated: May 2026

This Privacy Policy explains how Build Design Center ("we," "us," or "our") collects, uses, and protects your personal information when you visit builddesigncenter.com or interact with our services. By using our website, you agree to the practices described in this policy.

Who We Are

Build Design Center is a full-service home remodeling and renovation company operating showrooms across Maryland, Virginia, Washington DC, and New Jersey. Our website address is https://builddesigncenter.com.

For privacy-related questions or requests, you may contact us at info@builddesigncenter.com.

Information We Collect

We collect information you provide directly to us, as well as data gathered automatically when you use our website:

  • Contact information — name, email address, phone number, and home address when you submit a form, book an appointment, or request an estimate
  • Project details — information about your renovation project, preferences, and budget that you share with us
  • Communications — records of emails, messages, or calls you have with our team
  • Usage data — pages visited, time on site, browser type, device type, and IP address collected automatically via cookies and analytics tools
  • Cookies — small files stored on your device to remember your preferences and improve your browsing experience (see the Cookies section below)

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries, estimate requests, and appointment bookings
  • Provide and manage our remodeling services
  • Send you project updates, promotional offers, and relevant information (you may opt out at any time)
  • Improve our website, services, and customer experience
  • Comply with legal obligations and protect our business interests
  • Analyze website traffic and user behavior through analytics platforms such as Google Analytics

Cookies

We use cookies to enhance your experience on our website. These include:

  • Essential cookies — required for the website to function, such as form submissions and session management
  • Analytics cookies — help us understand how visitors interact with our site (e.g. Google Analytics)
  • Marketing cookies — used to show relevant ads and track the effectiveness of our advertising campaigns

You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect the functionality of our website.

Embedded Content from Other Websites

Pages on our site may include embedded content such as Google Maps, videos, or social media feeds. Embedded content from third-party websites behaves as if you visited those websites directly. These services may collect data about you, use cookies, and monitor your interactions. We recommend reviewing the privacy policies of those services, including Google and YouTube.

Our Use of Artificial Intelligence (AI)

Build Design Center uses artificial intelligence tools to support various aspects of our business operations and website. We are committed to being transparent about how AI is used:

  • Website content — some written content on our website, including service descriptions and informational text, may be drafted or refined with the assistance of AI writing tools. All AI-assisted content is reviewed and approved by our team before publication.
  • Images — some illustrative images on our website may be created or enhanced with AI tools. These are used for visual representation purposes only and do not represent specific projects, staff, or locations unless explicitly stated otherwise.
  • Customer communications — if we use AI-assisted tools to help respond to inquiries or emails, a human team member reviews all communications before they are sent. You may request human-only communication at any time by contacting us directly.
  • Internal operations — we may use AI tools internally for tasks such as scheduling, data organization, and business analysis. This does not affect the personal data rights described in this policy.

We do not use AI to make automated decisions about your eligibility for services, pricing, or any decisions that materially affect you without human review.

Who We Share Your Data With

We do not sell your personal information to third parties. We may share your data with:

  • Service providers — trusted third parties who help us operate our website and business (e.g. email platforms, CRM software, scheduling tools), bound by confidentiality agreements
  • Analytics providers — such as Google Analytics to help us understand website performance
  • Legal authorities — when required by law or to protect our legal rights

How Long We Retain Your Data

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Specifically:

  • Contact and project inquiry data is retained for up to 3 years after your last interaction with us
  • Customer records related to completed projects are retained for up to 7 years for legal and warranty purposes
  • Analytics data is retained in accordance with our analytics provider's data retention settings

You may request deletion of your personal data at any time (see Your Rights below).

Your Rights Over Your Data

Depending on your location, you may have the following rights regarding your personal data:

  • Access — request a copy of the personal data we hold about you
  • Correction — request that we correct inaccurate or incomplete information
  • Deletion — request that we delete your personal data, subject to legal obligations
  • Opt-out — unsubscribe from marketing communications at any time via the unsubscribe link in our emails or by contacting us directly
  • Human review — request that any AI-assisted process involving your data be reviewed by a human team member

To exercise any of these rights, please contact us at info@builddesigncenter.com. We will respond within 30 days.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Children's Privacy

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us and we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us: